SMS Terms and Conditions Policy
Effective Date: [April 25, 2025]
Overview
Spence Counseling Center offers SMS (text message) communication as a way to improve communication with clients regarding appointment reminders, scheduling, billing inquiries, and other general wellness matters. By opting in to our SMS service, you agree to the terms and conditions outlined below.
- Consent to Receive SMS Messages
By providing your mobile phone number and opting in to receive text messages, you consent to receive SMS messages from Spence Counseling Center. These messages may include:
- Appointment confirmations and reminders
- Scheduling changes or updates
- Billing inquiries
- General wellness check-ins (non-clinical)
- Practice updates, closures, or emergency information
- Frequency of Messages
Message frequency will vary depending on your level of interaction with our services but will typically not exceed 3 messages per week. You will only receive messages that are relevant to your care or relationship with the counseling center.
3. Message & Data Rates
Message and data rates may apply depending on your mobile carrier plan. Spence Counseling Center is not responsible for any charges incurred from SMS messaging.
4. Opt-Out & Help
You can opt out of receiving SMS messages at any time by replying STOP to any text message you receive. You may also contact us directly at (402) 991-0611 or info@spencecounseling.com to opt out.
For help, reply HELP or contact us at (402) 991-0611 or info@spencecounseling.com.
To Opt-Out online, unsubscribe here.
- Privacy & Confidentiality
We are committed to protecting your privacy. SMS messages are not a secure form of communication and may not be encrypted. As such, we will not use SMS to discuss confidential or clinical information. For private matters, please contact your provider directly via phone or through our secure communication platform. We will not share your information with any third parties for marketing purposes.
For more information on how we protect your privacy, please review our Privacy Policy.
- Availability
SMS messaging is provided as a convenience and may be subject to delays or interruptions beyond our control. We do not guarantee message delivery or timeliness.
7. Changes to Terms
We may update these SMS Terms and Conditions from time to time. You will be notified of significant changes before they take effect.
8. Additional Option
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
9. Contact Information
If you have questions about these Terms, please contact us at:
Spence Counseling Center, PC
12035 Q Street Omaha, NE 68137
(402) 991-0611