FAQ

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Frequently Asked Questions

How do I make an appointment?

You will need to contact our Executive Director, Charles Spence. Please Click Here to be connected to our Contact Us page to learn more or call (402) 991-0611 x 2022 for our new client line.

What Insurance Plans do you take?

Spence Counseling Center will work with most insurance plans. We are in-network with Aetna, Blue Cross Blue Shield, United Health Care, Medica, Cigna, Medicare, Medicaid, and Midlands Choice.

We are not in-network with Tricare, United Health Care Dual Complete, UHC Medicare Advantage, AARP, and Humana.

If your insurance is not in the listing, please call for more details.

What are your hours of operation?

Each therapist sets their own schedule, so you will work with them for an appointment. Spence Counseling Center is generally open Monday through Friday 9:00am to 9:00pm. Saturdays are by appointment only and we are closed on Sundays.

What are your fees?

This depends on a variety of factors, including what type of therapist you are going to see along with insurance benefits, co-pays, and cash cases. These should be discussed on your initial call and with your therapist at your first appointment.

What kinds of counseling services do you provide?

We provide individual counseling services to children, teens, and adults as well as couples and family therapy. We have trained therapists who have expertise in parenting, marriage and relationships, anxiety, depression and mood disorders, grief and loss, trauma, and addictions.

Do you offer family therapy?

Yes! Depending on insurance, we are able to offer different forms of family, group, and couples therapy.

What are some resources for seniors?

You can find additional resources for seniors here:

What types of faith backgrounds do you service?

Although we are a Christian based counseling center, we do not turn away anyone looking for guidance no matter their beliefs. We strive to heal the pain in the hearts and minds of those suffering, and give them peace.

John 15:12 “My command is this: Love each other as I have loved you.”

Do you provide services for addiction?

We currently have therapists that are certified to work with chemical dependency and gambling addiction. Please call our New Client Line to hear their availability.

How many sessions should I expect?

That depends greatly on your needs. During the initial evaluation, the therapist will determine how frequently it would be beneficial for you to be seen. Some people feel better after just a few sessions. For others it may take longer. We will dedicate as much time as you need it to in order to feel like you have a grasp on your issue and can move forward in a healthy manner.

Do you follow HIPAA regulations?

Yes! We believe that your privacy is of the utmost importance. We want you to feel open and comfortable during your sessions. Therefore, we hold all of our employees to the standards set forth by HIPAA.

Can you prescribe medication?

Yes, we have a provider that does medication management. He sees a variety of ages, and needs.

My spouse is not interested in marriage counseling, but I am. May I come alone?

Yes, it is not necessary for both spouses to participate. One person can make a difference.

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